Protecting your personal details on our website - Last updated: 16 September 2012
E Commerce Enterprises Limited (Registered number 07508172), whose registered office is at 81-83 High Street, Rayleigh, Essex. SS6 7EJ, knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly.
The Website is brought to you by E Commerce Enterprises Limited. E Commerce Enterprises Limited believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below. Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.
1. Collecting Information
We may collect Personal Data about you from a number of sources, including the following:
1.1. From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
1.3. From documents that are available to the public, such as the electoral register.
2. Using Your Personal Information
2.1. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).
2.1.3. To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
2.1.4. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
2.1.5. To help to prevent and detect fraud or loss.
2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners unless you have previously asked us not to do so.
2.1.7. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
2.1.8. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
2.3.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.5. In connection with any transaction which we enter into with you:
2.5.1. We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks.
Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
2.5.3. If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at E Commerce Enterprises Limited, 81-83 High Street, Rayleigh, Essex. SS6 7EJ
3. Protecting Information
We have strict security measures to protect Personal Data.
3.1. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.2. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
3.3. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
3.4. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
4. The Internet
4.1. If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
4.2. Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
4.3. We may use 'cookies' to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer's hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the
settings of your browser to prevent it from accepting cookies.
5. Turning Off Cookies in Different Browsers
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new
cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.
6.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
6.3. We exclude all liability for loss that you may incur when using these third party websites.
7. Further Information
7.3. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly.
As of June 2012 all websites in the EU will need to comply with new cookie information and consent laws. These laws have been in force since last April (2011) and from June 2012 will now become enforceable.
By using our website (www.budgetcurtains.co.uk), or any of the sites/systems developed by E Commerce Enterprises Limited, you consent to the collection and use of the information as described here;
The primary function of these cookies is to cache data to speed up web-browsing.
Another function cookies perform is to store important information about functions within the site/system that you are using, so that the data can be used by other parts of the site/system on other pages when you get to them (ie selecting products for a shopping cart, which then appear on your check-out screen).
If you use one of our sites/systems as a registered user, and proceed to log into the site or system, then the cookie will be used to store further information which will include personal data, such as your name, email, address etc that was entered by you, or captured for you for your personal use, and this data is purely used for your session/benefit while on the site.
www.budgetcurtains.co.uk site only stores personal information relating to you with your permission. You may choose to reveal information to us if, for example,
you register or complete a survey or enter a competition. We (E Commerce Enterprises Limited) may use the information in connection with processing your inquiries and orders or to help improve our products and services.
Any information collected by us via our website from users or you of this site, shall not be revealed or disclosed to third parties unless the user's prior written consent thereto is obtained.
E Commerce Enterprises Limited supports secure online shopping using secure server technology. There are advanced security arrangements and facilities on our website and card facilitator sites to prevent security abuse.
We (E Commerce Enterprises Limited); T/A www.budgetcurtains.co.uk may collect the following data:
If you choose to register for our newsletters or any other subscription service, we can send you requested information or products, other product information, news, or promotions. If you choose to give us your e-mail address, we will communicate with you via e-mail. We do not share your e-mail address with others outside the BlueBox. You can choose not to receive any more e-mail at any time.
Depending on how your e-mail settings, information about you may be transmitted automatically when you send e-mail to firstname.lastname@example.org or email@example.com
Our website, from time to time, includes order forms or returns documents that you fill out to request information, products, and services; in this instance, E Commerce Emterprises Limited commits to you we do not use or pass on these details to any thrid party.
Please note that you can opt out of receiving e-mail communications from us whenever you like.
Copyright in all material, information and logos presented on this site vest with E Commerce Enterprises Limited registered in the UK. The content of this site is protected under applicable United Kingdom and international law including, but not limited to, United Kingdom Copyright and Trademark laws, International Copyright and Trademark laws and Conventions. Nothing contained on this site should be construed as granting any license or right to use any material on this site. Users seeking permission to use the content of this site for commercial purposes may contact us via e-mail at firstname.lastname@example.org
E Commerce Enterprises Limited cannot nor does it exercise continuous editorial control over the content of this site and accepts no responsibility for any illegal, discriminatory, defamatory or obscene content appearing on this site. Users are requested to inform us at the above e-mail address of such matter appearing on this site.
By sending e-mails to us at the above addresses or via www.budgetcurtains.co.uk via this site, subscribing to newsletters or utilising the Live Help facility, the user consents to receiving electronic communications from us
The user thereby agrees that all agreements, notices, disclosures and other communications sent by us satisfies any legal requirements, including but not limited to, the requirements that such communications should be "in writing".
E Commerce Enterprises or any of its T/A websites terms and conditions are not applicable to any third party site. Where we may provide links to other related internet sites, we do not sponsor or edit these sites and these links are provided for the user's convenience only. The inclusion of these links does not imply endorsement by us of the site and any use and/or reliance on the site is at the user's own risk.
The user expressly agrees that the use of any website trading under E Commerce Enterprises Limited is at the user's sole risk. We make no representations or warranties that this website is free from errors or omissions nor that the service provided will be uninterrupted and free from defects.
This site is provided on an "as is" basis, without any representation or endorsement made and without any warranty of any kind whether express or implied, including but not limited to warranties of satisfactory quality, non- infringement, title, security and compatibility. It is the sole responsibility of the users to satisfy themselves prior to entering into this agreement that the services available on this site will meet the user's individual requirements and be compatible with the user's hardware and/or software.
The user acknowledges and confirms E Commerce Enterprises Limited indemnity to, including but not limited to, indirect, direct, incidental, special, consequential and punitive damages arising from the use of or inability to use our website. We have taken reasonable measures to ensure the integrity of this website and its contents.
However, no warranty, whether express or implied, is given that any applications, downloads or files available via this website are free of viruses, worms, trojans, bombs, time locks or any other data or code which has the ability to corrupt or affect the operation of the user's system.
No advice or opinion expressed on this site should be regarded as professional advice and users are advised to seek professional advice before placing reliance on any opinion given in this site.
Any user that delivers or attempts to deliver any damaging code to this website or attempts to gain unauthorised access to any page on this website shall be criminally prosecuted. We may also, at its sole discretion, institute civil action for damages suffered as a result of such conduct.
7. ALTERATIONS TO TERMS AND CONDITIONS
The use of or access to this site constitutes the user's acceptance of the above terms and conditions. We (E Commerce Enterprises Limited) has the exclusive discretion to alter the terms and conditions of this site at any time, without prior notice to the user.
If you have any questions about our business or website, please contact us at email@example.com